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Outdated Drivers Can cause hardware related Errors. Check your PC Drivers now.

Error 679

1.  Make sure that they are dialing the correct number.  This includes if they should or shouldn't dial the area code, a 9, etc...

2.  If they hear a modem tone then try driver upgrades, inits, add &C0 (carrier detect always on), etc...

3.  Make sure that no other programs are using your modem.  Fax software, Supervoice, etc...

4.  Ctrl-Alt-Delete, if you see RNAAPP loaded, then go to the RNAAPP fix page.

5.  Check into line noise.  Perhaps do a full internet uninstall and reinstall first to make sure you eliminate any errors that might be on their machine.