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Outdated Drivers Can cause hardware related Errors. Check your PC Drivers now.

Error 685

1. Uncheck the "Connect only at this speed" box under the port speed box and set the port speed to 38400 if they have a 33.6 or lower, and 57600 if they have a 56k modem.

2.  Try a reboot

3.  Uninstall and reinstall the modem.